Shipping policy
Shipping Policy
Last updated: 15 October 2026
Destinations and product availability
Merricrate serves the United States and the 27 European Union member states, subject to product and destination availability. Our EU catalog currently has no products available for purchase. A country appearing in our country selector does not mean that every product or shipping route is available there.
Standard shipping is included
Standard outbound shipping is included in our product prices. The standard shipping charge at checkout is 0.00 in the checkout currency. This applies to standard shipping; any optional paid delivery upgrade, if offered, is shown separately before you pay. Splitting an order into parcels does not add a standard shipping charge.
How to read the estimates
Handling is the time needed to prepare an order before dispatch. Transit is the time from dispatch to delivery. Add handling and transit to estimate the total delivery time, except where a total is explicitly stated below. Business days and working days mean Monday to Friday, excluding relevant public holidays.
The ranges below are supplier estimates, not guaranteed arrival dates. The applicable estimate depends on the product, stock location, destination and service used. Not every route is available for every item or buyer, and an express route in this policy does not mean that an express upgrade is available at checkout. Review the product-specific delivery information before ordering, or contact us if it is unclear. Do not rely on the fastest range for a time-sensitive gift.
United States: TeemDrop fulfillment estimates
Ready-to-ship products typically require 1–3 business days of handling, followed by the transit time for the applicable route:
- US warehouse: 3–7 business days in transit; approximately 4–10 business days including ready-to-ship handling.
- China express: 5–10 business days in transit; approximately 6–13 business days including ready-to-ship handling.
- Standard international: 8–12 business days in transit; approximately 9–15 business days including ready-to-ship handling.
- Standard postal: 10–20 business days in transit; approximately 11–23 business days including ready-to-ship handling.
For print-on-demand (POD) or custom products, estimated handling is 5–15 business days instead of the ready-to-ship handling range. Add the applicable transit estimate to that handling period. The product and route must support the selected customization and destination.
European Union: future BigBuy products
No EU products are currently available for purchase. For eligible BigBuy products when offered, the supplier's typical estimate is 2–5 business days total. Our more conservative planning allowance is 3–7 working days for handling and transit combined. These are alternative total estimates, not periods to add together. The applicable product and destination information must be checked before ordering; neither range is a guaranteed delivery date.
Taxes, duties and import charges
Included standard shipping describes the delivery charge only. It does not, by itself, mean that VAT, sales tax, customs duties or import-clearance charges are included. Review the tax and total information shown before payment and the delivery terms applicable to your order. Where an order is accepted under the duty-paid terms in our Terms of Service, those terms continue to apply. The route estimates above do not establish that every listed route is duty-paid or approved for every product. Contact us if a carrier requests an unexpected import charge.
Dispatch, tracking and separate parcels
Order confirmation does not mean that a parcel has been dispatched. Items may ship separately and arrive on different days. Where tracking is available, use the tracking details supplied for the relevant parcel; carrier scans may take time to appear. If you have not received dispatch or tracking information, contact us with your order number.
Delays and delivery problems
Stock changes, production, public holidays, customs processing, weather and carrier disruption can affect delivery. Estimates do not remove our responsibilities as the seller or your statutory rights. If we cannot ship a USA order within the applicable stated shipment time, we will provide the required delay notice and the choice to consent to the delay or cancel for a prompt refund, and cancel and refund where required if consent is not obtained.
For EU consumers, unless a different delivery period is agreed, delivery must take place without undue delay and within 30 days after the contract is concluded. Applicable rights concerning late delivery, termination and refunds remain available.
Contact support@merricrate.com if an order is late, missing, damaged, incorrect, or shown as delivered but not received. A delivery scan alone does not settle a disputed delivery. Please check your delivery details before ordering and contact us promptly about any correction; a change may not be possible after dispatch.
Returns and contact
For cancellations, returns and refunds, see our Returns & Refunds Policy. This Shipping Policy should be read with our Terms of Service and does not reduce mandatory consumer rights.
Shipping questions: support@merricrate.com.