Track your order
Use Shopify’s secure order pages to view fulfillment status and shipment tracking when it is available.
View your orders securely
Sign in to your Shopify customer account to see your orders, order details, fulfillment status and available tracking. You can also manage eligible return or cancellation requests there.
Tracking from your email
Use the Track order or View your order link in your order or shipping confirmation email. Shopify may ask you to verify the email address or phone number used at checkout before showing order details.
If you cannot find your tracking information, contact
support@merricrate.com.
Understanding order status
Statuses and tracking events depend on information received from the fulfillment partner and carrier.
- Order received
- We've received your order.
- Processing
- Your order is being prepared.
- Shipped
- Your order has shipped.
- Tracking available
- Use Track shipment in your order details or shipping email.
- Tracking not yet available
- Tracking will appear after your order has been dispatched and the carrier has activated the tracking number.
- Partial or split shipment
- Your order may arrive in more than one parcel. Each shipment can have its own tracking information.
- Delivered
- The carrier has reported the shipment as delivered.
- Delay
- Carrier updates can take time. If there has been no progress for an unusual period, contact us for help.