Contact information

MERRICRATE, obrt za trgovinu, vl. Leon Krišto
Trading as Merricrate
Podbrežje VI. 23A, 10020 Zagreb, Croatia

Customer service: support@merricrate.com
Business telephone: +385 99 203 9928

Email is our preferred channel for order assistance and written complaints. Calls are subject to your provider's ordinary charges; Merricrate imposes no additional customer-service call fee.

You may submit a written complaint by email, by post to the address above, or at our business premises. We acknowledge receipt without undue delay and respond in writing within 15 days of receipt, stating whether we accept the complaint as justified. This response deadline does not limit statutory remedies.

For return-parcel addresses and handling instructions, please see our Returns & Refunds Policy. Further contractual and dispute-resolution information is in our Terms of Service.